Tech Support Channels
A One–Hour Response Time Guarantee
We provide a 60 min response time guarantee for every ticket or email that you send to the client support team. We’ll quickly respond to all standard queries and forward the case to our admins in case any additional assistance is required. If you order our Administration Services package, we will complete any of the included server administration tasks at a time that has been agreed upon beforehand.
A Premium–Quality Help Desk Service
We’ll be at your disposal 24x7x365 to respond to any questions that you may have connected to our Hosting Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also require assistance tackling server administration procedures, you can make use of our Administration Services package, which includes data backup disk storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation services
A User–Friendly Help Section
Each Linux dedicated servers hosting package is fitted out with our free–of–cost Hosting Control Panel, which offers a comprehensive knowledge base and a selection of instructional video tutorials. Whenever you require assistance while working with the Hosting Control Panel, just push the Videos or Help buttons situated in the top right corner.