24/7 Customer Support in Web Hosting
All our Linux web hosting packages offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our solutions before you make a purchase or you're an existing customer and you have a question or a difficulty, you will be able to contact us anytime, including weekends and holidays. We have numerous channels to contact us - several telephone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex matters or any matters that need more time to analyze and fix. Unlike various other website hosting providers, our trouble tickets come with a warranted max reply time of just 1 hour, which means that whatever your issue is, it'll be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to get well-timed help, particularly when your site is not functioning properly for whatever reason. Our Linux semi-dedicated packages include 24/7 customer and technical support, which means that in case anything happens, you can use various ways to get in touch with us - telephone line with a couple of local numbers internationally, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and common matters, so that if you don't have an account yet, for instance, you can find more details regarding our services, or we will help you with less complicated tech problems. The next two methods are for solely technical problems or anything which is more time-consuming due to the fact that it is easier to track the dialogue between you and our tech support crew. The guaranteed maximum reply time for them is just one hour, the typical one - 15-20 minutes, so you won't have to wait for a whole day in order to receive assistance like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS
If you acquire a virtual private server through us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local phone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. If you're an active customer and you need help with some technical issue which requires more time to analyze or resolve, you'll be able to open a ticket through your billing account or you can send an e-mail message and we'll handle the trouble and send you an answer within one hour. The reply time is warranted 24/7, including holidays and weekends, yet for most issues it takes less than 30 minutes to get assistance. Our support service covers your VPS as well as all of the pre-installed software it features, so in case you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum answer time warranty, you will get timely support when you order a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, which means that every time you open a support ticket through your billing account or you send an email message related to any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will have a response within the hour, even during holidays. Our ticketing system is the more suitable option when the issue involved needs a longer period of time to be resolved or in case it has to be sent to our admins, because it is far more convenient to track the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.